To help us make working life better for everyone in Britain, we have a variety of job roles in Acas that help us deliver our services, including:
Apprenticeships are vocational qualifications. Vocational means that the qualification gives people the right skills and knowledge needed for their chosen career.
They are government registered qualifications that can start at level 2 (GCSE equivalent) through to level 6 and 7 (bachelor's and master's degree equivalent).
An apprenticeship at Acas is a way into a successful career in the Civil Service and beyond. Our apprenticeship programme provides opportunities for people to develop their skills and help us meet our strategic aims.
We offer a variety of apprenticeships in different business areas of Acas, including:
An apprenticeship at Acas can last up to 18 months depending on which you choose. All our apprentices receive a qualification when they complete their course.
Depending on business needs there is also the possibility of going into a permanent role at Acas.
You can find and apply for current apprenticeships at Acas on:
For more information about apprenticeships at Acas:
Find out more about:
Acas aims to prevent disputes before they happen, through training and advice. When they cannot be avoided, we do all we can to resolve them.
An Acas conciliator helps to try and resolve a dispute before it gets to an employment tribunal.
We have conciliators for cases involving a single employee, known as early conciliation.
Find out more about a conciliator's role in early conciliation
We also have conciliators for cases involving a group of employees, known as collective conciliation.
Conciliation is challenging and interesting work.
Although the conciliation role is unique to Acas, we hire people from a wide range of backgrounds.
To be a conciliator, you need to be able to demonstrate the following skills and qualities:
You also need to:
A key part of the role is:
Conciliation mainly takes place by telephone, with face-to-face contact when appropriate.
We provide training for new conciliators. This includes training in employment law and communication skills.
We'll continue to support you with developing your skills after this training is complete. For example, we provide further resources and run training workshops.
You can find and apply for conciliator vacancies on Civil Service Jobs.
The Acas helpline receives nearly 750,000 calls a year. The helpline is for anyone who needs employment law or workplace advice, including employers, employees, workers and their representatives.
Helpline advisers answer calls from members of the public who need advice on problems or disputes at work.
Our helpline advisers come from a variety of backgrounds, including retail, contact centres, education and HR.
Watch our short YouTube video about working on the Acas helpline
Helpline advisers do much more than provide information on employment law. They can help callers get to the root cause of their problem and resolve issues at an early stage.
They support callers by:
As part of the role, helpline advisers need to:
Handling calls is at the core of the role. Helpline advisers take an average 30 to 50 calls a day. Each call is on average 8 to 9 minutes long. Some calls can last over an hour.
Calls can often be challenging. This is because of the stress or anxiety the caller experiences as a result of their work situation.
Helpline advisers need to:
Helpline advisers are experts on employment law. We make sure that relevant training is provided as part of the job.
Previous contact centre or customer service experience is helpful but not essential.
Helpline advisers have the option of flexible working. They can:
When new helpline advisers start their roles, we provide them with 9 weeks' training in employment law and call handling.
Once trained, they continue to receive regular time in their working week for professional development. This includes training on new developments in employment law.
You can find and apply for helpline adviser job vacancies on Civil Service Jobs.